Understanding VRS Technology
VRS is different from some of the other forms of TRS in two important ways: the conversation between the VRS user and the CA is made through a video link and sign language, rather than typed text; and the service relies on the Internet, rather than the telephone system, for the connection between the VRS user and the CA.
How VRS Works
The process is straightforward yet sophisticated:
- Equipment Setup: VRS is a no-cost, subscriber-based service for Deaf people with a qualifying hearing loss who use ASL and have videophones, smart phones, tablets, or computers that are set up for video communication
- Making Calls: When a Deaf person makes an outgoing call through VRS, they dial the number they want to call through the videophone or app. That call, by default, goes through the VRS provider they subscribed with
- Interpretation Process: An interpreter working for the VRS provider answers the call and checks to see if the Deaf person has any instructions for the call. Then the interpreter connects with the other end of the call. The interpreter communicates with the Deaf person using ASL and with the hearing person using spoken English
Key Advantages of VRS
Natural Communication: For ASL users, VRS conversations flow so much more smoothly, naturally, and faster than communicating by typing. For many people, including deaf senior citizens and children, no other form of relay service is comparable.
24/7 Availability: VRS providers must answer 80 percent of all VRS calls within 120 seconds. VRS providers must also offer the service 24 hours a day, seven days a week.
Emergency Services: VRS providers must provide VRS users with a ten-digit number, so the VRS users are able to make 911 calls and have their location information routed to the appropriate emergency service professionals.
Major VRS Providers
Sorenson VRS: Our highly skilled interpreters keep your conversations flowing naturally in ASL and English or Spanish. Make your VRS calls faster with the largest interpreter workforce in the industry.
Features include:
- Premium video quality on Lumina VP
- Workplace VRS solutions
- Spanish-to-ASL interpretation
- DeafBlind VRS services
Z/Purple Communications (ZP): Available via videophone, computer, or smartphone, ZP's Video Relay Service (VRS) allows deaf and hard of hearing individuals to have telephone conversations with hearing people when in separate locations. Using a real-time video connection, an interpreter relays the conversation seamlessly between both parties.
Features include:
- Z5 and P3 video calling apps
- CloudVP browser-based service
- Spanish VRS (Español) available
- Meta Portal device integration
- 24/7 availability with calls to over 45 countries
Convo VRS: Connect directly to an interpreter who can communicate in ASL, English, and Spanish with this deaf-owned VRS provider.
Regulatory Framework
VRS operates under strict FCC oversight:
- VRS providers are compensated for their costs from the Interstate TRS Fund, which the FCC oversees
- Preferential treatment of calls is prohibited. Both VRS and TRS providers must handle calls in the order in which they are received
Global VRS Development
VRS isn't limited to the United States. Sweden was the first country in the world to implement a public VRS fully subsidized by the government, and services exist in multiple countries including Canada, Spain, and Norway.
Cultural Impact
VRS isn't just another tool in the communication toolbox; it's a cultural and technological milestone for the Deaf community. It allows deaf individuals to communicate in their native language while maintaining the natural flow of conversation.
Getting Started with VRS
To begin using VRS:
- Contact a certified VRS provider
- Complete the registration process
- Receive your 10-digit phone number
- Download the appropriate app or set up equipment
- Begin making calls
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